Waiheke Holiday Homes Limited Privacy Policy

Introduction

Waiheke Holiday Homes Limited regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Waiheke Holiday Homes Limited website users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact the Manager of Waiheke Holiday Homes Limited at +64 [0] 9 3724500 or info@waihekeholidayhomes.co.nz.

Collection of Information

In order to use the Waiheke Holiday Homes Limited website, we require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email.  Any information collected by Waiheke Holiday Homes Limited is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.

Use of Collection Information

Any details collected from Waiheke Holiday Homes Limited customers is required in order to provide you with our services, and a high level of customer service.  Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at info@waihekeholidayhomes.co.nz

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at info@waihekeholidayhomes.co.nz.

Booking Requests

If you request a holiday home booking with us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and residential address) and, if paying by credit card, financial information (such as credit card number, expiration date).  We use this information to confirm and secure your booking. If we have trouble processing a booking, we will use this information to contact you.

Communications

Waiheke Holiday Homes Limited uses personally identifiable information for essential communications, such as emails and phone contacts. We may also use this information for other purposes, including on occasion promotional emails related directly to Waiheke Holiday Homes Limited special offers. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at info@waihekeholidayhomes.co.nz or by unsubscribing from the link within the email.  You will be notified if your personal information is to be collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties – the holiday home owner and/or manager

As advised in the Waiheke Holiday Homes Ltd Booking Conditions, Waiheke Holiday Homes Limited may at its discretion provide your contact details to the holiday property owner and/or manager to enable them to assist you during your stay or to allow contact with each other in the unlikely event of a dispute.  These third parties are prohibited from using your personally identifiable information for any other purpose. Waiheke Holiday Homes Limited does not share any information with other third parties or for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on the Waiheke Holiday Homes Limited site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.waihekeholidayhomes.co.nz.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here or by means of a notice on our homepage.

Waiheke Holiday Homes Limited Security Policy

Waiheke Holiday Homes Limited uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of New Zealand merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.
- Payments are fully automated with an immediate response.
- Your complete credit card number cannot be viewed by Waiheke Holiday Homes Limited or any outside party.
- All transactions are performed under 128 Bit SSL Certificate.
- All transaction data is encrypted for storage within eWAY's bank-grade data centre, further protecting your credit card data.
- eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Waiheke Holiday Homes Limited.
For more information about eWAY and online credit card payments, please visit eway.io/nz

Online Payment Confirmation Policy

After making payment for your booking online, you will receive an email confirmation from eWAY containing your payment details (if you have provided your email address). We will normally confirm receipt of your payment within a few minutes of ordering.  If you wish to query an online payment or have questions regarding your booking please contact us at info@waihekeholidayhomes.co.nz

Refund Policy

Please carefully read the Waiheke Holiday Homes Limited Terms and Conditions which fully detail our policy regarding cancellations and refunds.